Support
In addition to assisting the clients in diverse data processing projects, Insellco offers constant and dedicated support to make all engagements cost effective and time intensive. These supports often take the form of project management, administration and monitoring, resource planning, cross-cultural work management, quality reviews and workflow development.
Our customers receive all this support from a dedicated team in Germany and at the same time the depending on requirements, customers also have all access to the project team directly.
We offer you the following as support
Project management support
Development of project-specific specifications and processing guidelines, project tasks and delivery schedules, clarifications, daily or weekly plans.
Administration and monitoring support
We ensure data transfer is on-time, ensure data protection policies are adhered to, access to hardware, software and data for teams and their availability for project tasks on a daily and hourly basis.
Resource planning
We ensure sufficient resources are available based on volume and delivery schedule and make changes as needed as a team depending on project needs.
Intercultural work management
We ensure that tasks are understood by the team members and that confusion due to different work cultures and interpretations is ruled out, and we take care of conflict resolution.
Quality checks
We develop quality testing procedures in Germany that are followed by the off-shore team. Additional quality assurance is also carried out by a specialized team in Germany.
Workflows
We develop tailor-made workflows for various data processing tasks, which differ from project to project. This approach saves time and cost of the project.
Our support is not limited to the tasks mentioned above. We constantly work on improving quality, production efficiencies, developing procedures and workflows, handling day-to-day communications and making it sure that delivery schedule is met. This arrangment is a key to our success and competitiveness.
